Support Center

Do we need to install anything?

No. There is no server infrastructure required on your agency's end. Simply access the web app via your browser and add it to your device's home screen for offline use.

How do I install the app for standalone/offline use?

Open the Agency Portal in your web browser and follow the instructions matching your device and platform below:

• Desktop PC / Mac (Chrome or Edge): Look at the right side of the URL address bar for the App Install icon (looks like a monitor with an arrow, or three squares with a plus sign). Click it and select "Install." Alternatively, open the browser's main menu (three dots) and select "Save and share" → "Install app." This puts a dedicated icon on your desktop that bypasses the standard browser UI.
• iOS / iPadOS (Safari): Tap the Share button (the square icon with an up arrow at the bottom or top of the screen) and scroll down to select "Add to Home Screen."
• Android (Chrome): Tap the three dots menu icon in the top-right corner of your screen and select "Install app" or "Add to Home Screen."

Does it work offline?

Yes. Once your agency data is synced online, mission-critical response plans, lookup tools, and local configurations are stored directly on your hardware to remain fully operational during a total backhaul network failure.

How do we sync the latest dispatch data?

The app automatically detects network connectivity and triggers a background sync when online. You can also force a manual update at any time by tapping the sync indicator inside the Agency Portal dashboard.

What happens if I clear my browser storage?

Clearing your browser's application cache or local storage will remove the offline database from that specific device. If this happens, simply open the app while connected to the internet to run an initial synchronization before field use.

Is our agency's data secure?

Absolutely. All data moving between your local environment and our infrastructure is secured using SSL encryption. Locally stored offline databases are sandboxed within the device's secure browser instance, preventing unauthorized access from other applications.